1. What payment methods do you accept?
At Femmestep, we accept payments in USD . You can choose from various secure payment options, including major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal. All transactions are processed through secure gateways to ensure the safety of your financial information. If you encounter any issues during payment, please contact our customer service team for assistance.
2. Do you offer international shipping?
Yes, we proudly offer international shipping to a wide range of countries. When placing your order, simply select your destination at checkout, and we will provide the available shipping options and costs. Please note that international shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number on our website or the shipping carrier’s website to monitor the status of your shipment in real time. If you have not received a tracking number within a few days of placing your order, please reach out to our customer service team for help.
4. What should I do if I receive a defective item?
If you receive an item that is defective or not as described, please contact us within 7 days of receiving your order. We will guide you through our return process, which includes providing a return shipping label and instructions for sending the item back. Once we receive the defective item, we will issue a full refund or exchange, depending on your preference.
5. Can I change or cancel my order after it has been placed?
We strive to process orders quickly, so changes or cancellations can only be made within a short window after the order is placed. If you need to make changes, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.